Effective Date: July 1, 2025
At Advanced Medical Supply, we are fully committed to protecting your health information and upholding your rights under the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy outlines how your health data is collected, used, shared, and secured—while also explaining your rights and how you may exercise them.
Our Commitment to Your Privacy
We take your privacy seriously. Unless you give us written permission or the law permits otherwise, we will not disclose your personal information to any third party. We follow strict administrative, technical, and physical safeguards to ensure your data remains secure.
Information We Collect
We may collect and maintain the following types of information:
Your name, contact details, and insurance information
Medical details provided by you or your healthcare provider
Records of products or services you received from us
Billing and financial details related to your transactions
This information may be stored electronically or in paper format, both of which are protected under our security protocols.
How We Use and Share Your Information
We may use or disclose your health information for the following reasons:
Treatment
To coordinate your care or communicate with your physician and other providers
Payment
To bill your insurance provider or process your payments directly
Healthcare Operations
To support quality assurance, audits, compliance, and internal management
In addition, we may share your information as required by law for:
- Public health and safety matters
- Legal obligations and court proceedings
- Cooperation with law enforcement or government authorities
- Workers’ compensation claims
Your Rights Under HIPAA
As a patient or customer, you have several rights regarding your health information:
- Access Your Medical Records
You can request an electronic or paper copy of your medical records. We will provide these within 30 days of your request. - Request Corrections
If you believe your records are incorrect or incomplete, you may request a correction. If we deny your request, we will explain why in writing within 60 days. - Request Confidential Communication
You may ask us to contact you through a specific method (e.g., mail or phone). We will honor all reasonable requests. - Limit What We Use or Share
You can ask us not to use or share certain health information for treatment, payment, or operations. While we are not required to agree to every request, we will comply when you pay in full for a service out-of-pocket and request that information not be shared with your health insurer. - Receive a List of Disclosures
You may request a list of times your information was shared over the past six years. This list will exclude disclosures made for treatment, payment, and operational purposes. The first request each year is free; additional requests may incur a reasonable fee. - Get a Copy of This Policy
You may request a paper copy of this privacy notice at any time, even if you have agreed to receive it electronically. - Appoint a Personal Representative
If you have designated someone through a medical power of attorney or legal guardianship, that person can exercise your privacy rights on your behalf. - File a Complaint
If you believe your privacy rights have been violated, you can file a complaint with us or directly with the U.S. Department of Health & Human Services:
Office for Civil Rights
U.S. Department of Health & Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
Online: https://www.hhs.gov/ocr/complaints/
We will not retaliate against you for filing a complaint.
Links to Third-Party Sites
Our website may include links to external websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
SMS Privacy and Consent
We may use SMS (text messaging) to communicate with you about:
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Order and delivery updates
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Appointment reminders
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Billing inquiries
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Health-related information
By providing your mobile number and opting in, you consent to receive such communications. Your number will not be shared with third parties for marketing purposes. You may opt out at any time by texting STOP. Message and data rates may apply.
For more information, visit: https://advmedsupply.com/sms-policy
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on our website and available in our office. Please review this page regularly for the most current version.