Effective Date: July 1, 2025
This SMS Privacy Policy explains how Advanced Medical Supply (“ADV”, “we”, “our”, or “us”) uses text messaging (SMS) to communicate with patients and customers, and how your information is collected, used, and protected under applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the Telephone Consumer Protection Act (TCPA).
1. Consent to Receive SMS
By providing your mobile number and opting in, either verbally, electronically, or in writing, you give Advanced Medical Supply consent to send you SMS/text messages related to:
Appointment reminders
Order updates and delivery notifications
Billing inquiries
Follow-up communications
Health-related product information
Customer service support
We will not send marketing or promotional messages without your separate and explicit consent.
2. Use of Protected Health Information (PHI)
Text messages may include limited protected health information (PHI). By opting in, you acknowledge and understand:
SMS messages are not encrypted and may be accessed by unauthorized parties
There is a potential risk of messages being intercepted or viewed by others
You accept these risks and still prefer to receive communication via SMS
ADV takes reasonable precautions to safeguard your data before, during, and after transmission. However, SMS messaging is inherently less secure than encrypted portals or phone conversations.
3. Message Frequency and Charges
Message frequency will vary based on your services and communication preferences
Standard message and data rates may apply depending on your mobile carrier
You are responsible for any charges incurred from receiving messages from us
4. Opting Out and Support
You may opt out of SMS messages at any time by replying:
STOP – to opt out of all future SMS communications
HELP – to receive support or more information
Alternatively, you may contact our office at:
📞 734-427-7800
✉️ [email protected]
🌐 advmedsupply.com
5. Information We Collect
When you opt into SMS communications, we may collect:
Your name and contact information
Your phone number
Your messaging preferences
Messaging logs (e.g., date, time, delivery status)
We do not collect sensitive data through SMS (e.g., SSNs, full medical records). PHI transmitted via text will be limited and relevant only to your service or care coordination.
6. Information Sharing and Protection
Your phone number and SMS consent data will not be sold, rented, or shared with third parties for marketing
We may share your contact information with trusted service providers solely to deliver SMS messages (e.g., our SMS gateway provider)
All vendors are required to maintain confidentiality and comply with privacy and security standards
7. Contact for Questions
We reserve the right to modify this SMS Policy at any time. Updates will be posted at:
🔗 https://advmedsupply.com/sms-policy
You are encouraged to review this page periodically.
7. Contact for Questions
Advanced Medical Supply
Phone: 734-427-7800
Email: intake@advmedsupply.com
Online Form: https://advmedsupply.com/contact-us